Customer Service Help Desk - American Yesteryear Metal Signs

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$9.99 Flat Rate Shipping: We are SO proud to learn that our special flat rate shipping policy has become such a popular hit with our customers. It's simple and straight-forward with no gimmicks or hidden handling charges. Here's the deal: You pay a single basic shipping rate of $9.99 per order, ANY SIZE of order, whether it's for a single sign or a hundred of them. That's it! When this modest flat rate charge is combined with our standard high volume discounts (starting with every 2 sign order or more), the accumulated savings can be a powerful enticement. Go prove it to yourself by playing around in our shopping cart for a couple of minutes. Witness the dramatic savings cut deeply into your final order total with the addition of each new sign to the cart. In fact, we've tested almost every scenario. If you purchase as few as 4 of our signs, in ANY combination of sizes, your order total including shipping will ALWAYS turn out to be LESS than the base total of the signs themselves before any discounts are applied. In other words, our discount system awards you the equivalent of FREE SHIPPING and THEN SOME! for any order of 4 signs or more. We invite anybody to investigate our competitors to see if they come anywhere close to matching this deal. And, even better, this is our STANDARD pricing policy offered 365 days of the year. Enjoy!

Timeframe: Please understand that our product is not mass-produced and immediately ready for shipping. Each of our signs is lovingly hand-crafted and made to order from scratch and, as such, requires some production time after an order has been placed and added to the production queue. Please allow about 2-3 weeks for delivery. Due to the fact that production times may vary based on current and seasonal demand, this is a reliable estimate only; we cannot predict or guarantee an exact delivery date ... but, we CAN guarantee your full satisfaction of the end product when it is finally delivered to your doorstep. When you hold one of our signs in your hand, feel its heft and appreciate the hand-crafted attention to detail, you will understand why it takes just a little while longer. It's worth the wait! And, the quality will last you for a lifetime ...

A Note About Communication: In an effort to adhere to our strict anti-spam policy, we like to limit the number of our outgoing email notifications. You will receive an initial order confirmation, automatically, after having first placed an order. The next email that you will receive from us, about two weeks later, will be a shipping confirmation with a tracking number. We appreciate that this two week wait time can seem like forever ... but, please trust us, we haven't forgotten about your order! We will be checking on its production status on a daily basis. Do not confuse our quiet "outbound" email policy with a lack of interest or support. We LOVE nothing more than to interact with our customers when they choose to initiate such communication. Please feel at liberty to email us at anytime, phone us at anytime or, better yet, make it even more personal by leaving a post on our Facebook page that we can respond to in a more casual setting. We can await the arrival of your signs together!

	When ready for delivery, your sign(s) will be shipped from the 92071 zip code. At that time, you will be sent a shipping confirmation email with a tracking number.

Our Policy: If our product arrives to you in a damaged condition or not as described herein, it is our policy to refund your full purchase price (not including the cost of S&H coming or going). All returns must be made within 30 days of the carrier delivery confirmation date and must first be preceded by an email to us outlining your order number and the reason for the return. Also, to receive your refund, the merchandise must be returned to us in the exact same condition in which it was received by you. (Please include a detailed and specific description of any unacceptable scratching or damage to the merchandise upon receipt.)

Retrophile is the parent company of American Yesteryear.

We are very committed to our high standards of customer service; as a small company, it is our PRIMARY objective. Each of our signs is hand inspected before it is offered for sale. We take every measure to package our deliveries so that they will safely arrive to your destination in pristine condition. However, once a package is turned over to our third party shipping agent, we can no longer be held responsible for the quality of efficiency of that delivery service. Fortunately, our track record has been generally superb. In rare cases resulting in package loss, damage or delay, we sincerely apologize, in advance, on their behalf of our carrier. And, rest assured ... American Yesteryear will do everything possible to resolve the issue and MAKE IT RIGHT! That is our commitment to you, our valued customer.

What information do we collect? We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? Any of the information we collect from you may be used in one of the following ways:

• To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.)

We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties? We do NOT sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance: Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into the website, clicking on account in the upper right hand corner, and then clicking on the links to either update your email address or password, manage your address book, or make changes to your wishlist.

Childrens Online Privacy Protection Act Compliance: We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent: By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy: If we decide to change our privacy policy, we will post those changes on this page.


	How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.


	Official Business Name: Retrophile Website Family Name: American Yesteryear Website Family Homepage: www.americanyesteryear.com THIS STORE: Store Name: American Yesteryear Metal Signs Store Homepage: metal-signs.americanyesteryear.com